FAQ

Our staff is available to answer your questions.

Call us at (207) 829-2215 during our regular business hours. Below you will find answers to some commonly asked questions:

How do I use the online catalog?

To access our catalog,  click SEARCH OUR CATALOG at the top of the web page. This will bring you to our catalog, where you can search for an item on our shelves, place a hold, change your user information and renew your materials.

  • To search for a book or DVD by title: Type the title of the book in the search bar and click TITLE. The title needs to be exact. If you're unsure of the title, but can name a few words in the title, try clicking on SMART SEARCH.
  • To search for a book by author: Type the author's name (last name, first name) and click on AUTHOR. Again, be sure your spelling is correct.
  • You can perform advanced searches in the catalog by pulling down on SIMPLE (to the right of the SMART SEARCH button) and choosing ADVANCED.

For more information on using our catalog, ask at the circulation desk.

How do I log in to place a hold or renew my materials?

Go to our catalog or click on SEARCH OUR CATALOG at the top of the web page. Log in from the catalog by clicking on LOG IN at the top of the page. Your username is your library card number, and your password is your last name. If your login is successful, your name will appear at the top of the page. Click on your name to view your activity, change your settings, or renew your materials. You'll now be able to place books on hold, as well. See staff for assistance if you need it. 

How do I download books?

You can download popular eBooks and eAudiobooks for free to any device from the Maine Infonet Download Library, powered by Cloud Library and offered in partnership with other Maine libraries. Log in by choosing "Cumberland, Prince Memorial Library" and entering your library card number. Check out up to three items at a time, and then download or transfer them to your own device. Need a walk-through? Ask our reference librarian for a quick tutorial.

What are the library's borrowing policies?

Loan Periods: Books, periodicals and audio materials circulate for two weeks and may be renewed twice. DVDs circulate for one week and may be renewed once. There is a limit of five DVDs per adult/young adult card holder. A “hold” on any item by another patron would prohibit renewal of an item. You may renew your loaned items online, by phone or in person at the circulation desk.

Overdue Notifications: Email notifications are automatically sent to patrons who have supplied their contact information. Patrons receive a letter from the library if materials are more than three months overdue.

Fines: Adult and young adult late items accrue 10 cents per day in fines. Juvenile late items accrue five cents per day in fines.

Responsibility: The borrower shall be responsible for damage or loss at full replacement value for all borrowed materials. Prince Memorial Library will not assume responsibility for damage to a borrower’s equipment or device by a library DVD. The borrower shall update their record at the Circulation Desk or online when their contact information changes.

How do I reserve the Prince Room for a meeting?

The Prince Room is available to area organizations and other groups for presenting programs or holding meetings of a civic, cultural, educational or informational nature during normal library operating hours. Reservations can be made by calling the library at 829-2215. First come, first serve.

Passport Services:

When are you open for passport acceptance appointments?  Appointments are subject to availability: Tuesday through Friday, 9 a.m. to 3:30 p.m. and Saturday, 9 to 10:30 a.m.

Does the library take passport photos? We do not take passport photos, but there are a number of places nearby that offer the service. Call us at 829-2215 if you would like to know more.

What are the estimated processing times for passports?  The processing time for routine applications is adjusted periodically. Current processing times is four to six weeks. The processing time for expedited service is three weeks. Please check for the current stated processing times at travel.state.gov .

For information about passports and what to bring to your appointment, click here.

How do I reserve museum passes?

If you know the date you plan to go to the museum, you can call or ask at the circulation desk to reserve a pass. We'll put your name down to reserve the pass, and you can pick it up at any time. Passes are reserved on a first-come, first-serve basis. Each pass is only available to one reservation per day. We have passes to

  • Children's Museum and Theatre of Maine (Portland, ME)
  • Maine Maritime Museum
  • Maine Wildlife Park (Gray, ME)
  • Portland Museum of Art (Portland, ME)
  • Tate House Museum

For more information about each museum pass, click here.